Return & Refund Policy
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most products purchased from us using distance means and receive a full refund within 14 days of delivery. The customer will be responsible for the cost of returning the goods and must inform us of your intention to cancel in writing or via email. Please note any items that are clearly personalized or made specifically to the consumers specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self assembly and attempts at disassembly). The amount of deduction will depend on how much the goods value has decreased.
Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the order is cancelled.
However by you agreeing that we commence carrying out this service before this cancellation period has expired, Fitness Jock wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.
You will be asked to sign a form to this effect prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Because of this, you will not be eligible for any refund for any installation charges we have made.
Customers should ensure that when returning an item to Fitness Jock that this is packaged in a way that the item does not get damaged. Fitness Jock will not accept goods returned damaged and in non-perfect condition and also if the value of the item has been reduced, due to damage and use.
Any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost in advance to Powerhouse Fitness. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.